3 out of 4 UAE small businesses optimistic about recovery, as revealed in new Visa Small Business Recovery study

  • Visa’s “2021 Small Business Recovery” study shows that 82% of merchants surveyed see digital payments as a necessary investment in business recovery; 
  • 60% of merchants surveyed said contactless payments is their customers’ preferred payment option, up from 18% at the start of the pandemic; 
  • Cash usage has dropped – only 7% of merchants surveyed said cash was customers’ preferred payment option, down from around 20% at the start of the pandemic;
  • 86% UAE retailers surveyed expect eCommerce will continue to grow post-pandemic