Airport Experiences with Visa and LoungeKey
Enjoy access to even more services across the airport with LoungeKey and your Visa card
As a Visa cardholder you already enjoy access to 1,300 airport lounges worldwide through your complimentary membership of LoungeKey, the leading global airport experiences programme. Now, your LoungeKey member benefits have just got even better.
Pre-order your meals with DXB&more, enjoy exclusive spa and wellness experiences and shop via Duty Free.
If you already have the LoungeKey app, simply log-in with your Visa card to see our new airport offers available to you.
Wellness
Food and Beverage
Duty Free Shopping
How to Guide
Download the LoungeKey app and complete your registration.
Once logged in you will be directed to the home screen where you can see our lounges and offers across your nearest airport – or search for airports elsewhere!
The app features a range of offers and experiences across the airport. One offer is to be redeemed per airport visit.
Simple Steps to Register:
Step 1
Download/Open the LoungeKey App
Step 2
Click on ‘Don’t have an account?’ to start
Step 3
Enter your 16-digit Visa card number
Step 4
Verify your card with full card details
Step 5
Complete your personal details
Step 6
Registration is complete
If you are already registered with a card issued by another bank, you will need to create a brand-new account with your eligible Visa card to access these new experiences.
Visa Beyond Lounge Customer-facing FAQ’s
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You can book services up to 6 months in advance before the date of travel.
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Vouchers will be sent to your registered LoungeKey email address. The vouchers will be sent from [email protected] (note – this is not a monitored inbox so please do not reply to this email).
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Dependent on your card type you may be able to add guests to your booking, please check with your issuing bank to check this. For all Beyond Lounge services the named LoungeKey cardholder must be physically present at the airport to redeem their chosen service.
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If this happens, please first check you are on the right Beyond Lounge Partner site and that you are entering the correct voucher code. If the problem persists, please contact Lounge Key customer service on +97180004441054.
You can access your voucher through the following methods:
- Via the LoungeKey app by going to ‘Beyond Lounge’ and selecting ‘Booking History’, look for the alphanumeric code under ‘Voucher Code’
- Check the inbox of your email address you registered your LoungeKey account with.
If you need to enter the partner website manually, the correct URLs are:
- For Duty Free – https://dxbmore.com/retailer-category/dine/duty-free/?terminal=all
- For Food and Beverage - https://dxbmore.com/retailer-category/dine/food/?terminal=all.
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Your vouchers can be accessed anytime within the LoungeKey app by selecting “Explore Beyond Lounge” then “Booking History”.
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No. Once you have requested your Beyond Lounge Digital Voucher it cannot be refunded if unused.
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Firstly, check you have arrived at the right location and date as specified on the voucher. If you are still having problems, please contact LoungeKey Customer Services +97180004441054.
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Please contact LoungeKey Customer Service on +97180004441054.
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Please contact LoungeKey Customer Service on +97180004441054.
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Vouchers will always be available within the LoungeKey app by going to ‘Beyond Lounge’ and selecting ‘Booking History’. To change your email address, please go into LoungeKey app, select ‘Account’, then ‘Account details’ and ‘Edit’. Please note – any previously generated vouchers will not be resent.
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You may not have enough inclusive lounge visit “entitlements” with your LoungeKey membership– to check how many entitlements you get contact your issuing bank. Some payment card providers may limit the number of times you can enter a lounge or service within a time period and within the same arrival or departure location. For more information please check the LoungeKey Conditions of Use.
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Yes, you must be registered and logged into the LoungeKey app. As part of the registration process, your payment card must be verified.
Food and Beverage
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Please submit a complaint directly with the vendor by submitting this guest help form https://dxbmore.com/help-desk-inquiry/.
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For Food and Beverage, the voucher can only be utilised on the “use by” date specified on the voucher.
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You will have received a receipt to the email you entered when placing your order. If this is missing, please contact [email protected] and we will be happy to send a copy.
Duty Free
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Please contact DXB and More directly using your preferred method:
- Email: https://dxbmore.com/help-desk-inquiry/
- Contact number: +9714 5053106
You will need your order number, name and contact details.
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No. Only one Beyond Lounge Digital Voucher can be used per transaction.
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Please contact the vendor directly using your preferred method:
- E-Mail address: https://dxbmore.com/help-desk-inquiry/
- Contact number: +9714 5053106
You will need your order number, name and contact details.
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For Duty Free Shopping, the voucher can only be utilised on the “use by” date specified on the voucher.
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You will have received a receipt to the email you entered when placing your order. If this is missing, please contact [email protected] and we will be happy to send a copy.
Wellness Package
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Please first check you have arrived at the right location and the right time specified on your booking. You can check this on your voucher which can be accessed anytime in the Lounge Key app by going to Beyond Lounge and selecting Booking History. During busy times there may be a short wait to access the facilities. If you are denied access, please contact LoungeKey Customer Services on +97180004441054.
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For the Wellness Package the voucher is only valid on the date specified on the voucher.
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Access to the Wellness package has limited capacity at any one time. If you have attempted to book a slot and you received the error message “Sorry, the service you are booking is full for this time slot, please book a different service or select another time slot” that means your chosen slot is fully booked. If this occurs, we suggest booking for an alternative time slot or selecting another service.
Eligible Visa Cardholders
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If you registered using your eligible Visa card, you should automatically have access to the Beyond Lounge feature. If you registered with a Visa card from another bank, please Log Out by clicking on 'Account' then “Log Out” followed by “Don’t have an account” in order to register for a new account using your eligible Visa card.
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Please make sure you are logged into Lounge Key using your eligible Visa card. If you have a Lounge Key account registered with another bank, you will need to re-register for a new LoungeKey account using your eligible Visa card. This will require a new username to be created.
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Scenario
Cardholder has not registered for a Lounge Key account previously and subsequently has not logged into the LoungeKey app
Customer journey
Option 1 – via Web
- Via web URL: https://www.loungekey.com/en/visabeyondlounge
- Follow steps to create an account. This still create a username and password.
- Download and open LoungeKey app
- Log in using created username and password.
Option 2 – via Lounge Key app
- Download and open LoungeKey app
- Select “don’t have an account”.
- Follow steps to create an account. This still create a username and password.
- Log in using created username and password.
Scenario
Cardholder has previously registered for LoungeKey with an eligible card from issuing bank
Customer journey
- Download and open LoungeKey app
- Log in using username and password.
- If you’ve forgotten your username/or password, select “Forgot your login details” on the login page
Scenario
Cardholder currently has the Lounge Key app with an account registered with an ineligible Visa card
Customer journey
- You would have been notified by your Bank about Beyond Lounge
- Open LoungeKey app, select “account” then” log out.”
- Select “don’t have an account”.
- Follow steps to create an account. This will create a new username and
- .Log in using newly created username and password.