Visa Travel Support

With multi-trip travel insurance, you as the cardholder and your family are covered on all trips up to 90 days in duration including COVID-19 starting from December 2020.

Details of cover for Visa Infinite^®:

• Personal Accident Benefits up to US$ 500,000 (International)
  
• Personal Accident Benefits up to US$ 100,000 (Domestic)
  
• Emergency Medical Expenses up to US$ 2,500,000
  
• Evacuation and Repatriation Expenses up to US$ 500,000
  
• Hospital Daily Cash $100 per day up to US$ 3,000
  
• Trip Cancellation/Curtailment up to US$ 7,500
  
• Delayed departure up to US$ 75 per hour up to US$ 1,000
  
• Missed Departure benefits up to US$ 1,500
  
• Missed Connection Benefits US$ 500
  
• Baggage delay up to US$ 42 per hour up to US$ 500
  
• Loss of personal belongings up to US$ 2,500
  
• Covers cardholder, spouse and up to 5 children; maximum age limit 80 for all
  

Details of cover for Visa Signature^®:

• Personal Accident Benefits up to US$ 500,000 (International)
  
• Personal Accident Benefits up to US$ 50,000 (Domestic)
  
• Emergency Medical Expenses up to US$ 500,000
  
• Evacuation and Repatriation Expenses up to US$ 500,000
  
• Hospital Daily Cash $50 per day up to US$ 1,500
  
• Trip cancellation/curtailment up to US$ 5,000
  
• Delayed departure US$ 42 per hour up to US$ 1,000
  
• Baggage delay US$ 42 per hour up to US$ 500
  
• Missed Departure benefits up to US$ 1,500
  
• Missed Connection Benefits US$ 500
  
• Loss of personal belongings up to US$ 1,000
  
• Loss of personal belongings up to US$ 1,000
  

Visit the online portal to check T&C’s of COVID-19 cover and to download the insurance certificate.

For any claims, you should email [email protected]crawco.me with the following information:

• Cardholder’s name
• First 9 digits of covered card number
• Cardholder’s address
• The policy or section under which the claim applies
• Brief details of the claim.
  

This will start the claim process.

Cardholders now have access to over 200 airport restaurant offers globally. Please download the app (Dine & Fly) and complete a simple registration in order to begin redeeming.

After the registration is completed, simply visit a participating restaurant and reference 'DragonPass' to the restaurant staff. Then click 'redeem' in the app to obtain the discount.

Terms and Conditions: View the T&Cs on the DragonPass Dine & Fly app

Visa International reserves the right to modify or cancel any or all of these offers at any time and without notice.

For Visa Infinite^®: Simply present your Visa Infinite card at a participating lounge and mention 'LoungeKey' to avail access. You as the cardholder receive complimentary member visits and the first guest, per visit, free. All other guests are charged at USD $32 per person per visit direclty to your Visa Infinite card. You should search for participating lounges on www.loungekey.com/visainfinitemena or by using the mobile app. To utiliize the mobile app, you should visit www.loungekey.com/visainfinitemena to create log in details.

For Visa Signature^®: Simply present your Visa Signature card at a participating lounge and mention 'LoungeKey' to avail access. As the cardholder, you receive complimentary member visits. All guest visits are charged at USD $32 per person per visit direclty to your Visa Signature card. You should search for participating lounges on www.loungekey.com/visasignaturemena or by using the mobile app. To utiliize the mobile app, you should visit www.loungekey.com/visasignaturemena to create log in details.

Terms and Conditions: Lounges can choose to participate in the program, and can come and go from the program as and when they choose. Visa is not committed to having a lounge in your home market. Access to lounges is dependant on capacity of the lounge at the time, and any other lounge restrictions. Specifics on the lounges can be viewed on the URL or the app. If you card is declined for a visit charge, LoungeKey may choose to cancel your LoungeKey membership.

Visa International reserves the right to modify or cancel any or all of these offers at any time and without notice.

You receive a discount of up to 30% off retail rates at over 450 destinations globally by booking with your eligible Visa card.

Offer:

• Eligible Visa cards - Visa Platinum, Visa Signature, Visa Infinite
• Cardholders can book via https://cemea.yqnowgroup.com/ and the applicable discount is applied directly to the transaction
• Booking for the services must be made at least 72 hours prior to commencement of travel
• Offer not to be used in conjunction with other promotions
• Cardholders can also book other services such as limo transfer, visa on arrival, baggage porters, etc.